GDPR & Terms of Service
1. Introduction
Dulce is committed to protecting your privacy and ensuring that your data is handled securely and transparently. By using our services and placing an order, you agree to the terms and conditions outlined in this document. Please read carefully, especially our policy on allergens.
2. GDPR Compliance
We are dedicated to protecting your personal data under the General Data Protection Regulation (GDPR). This includes information collected through our website, orders, and other communication channels.
Data Collection: We collect personal information, such as your name, contact details, and order history, to process your orders and provide the best service possible.
Data Usage: Your personal data will be used solely for fulfilling your orders, managing special requests, and contacting you about your order or any updates related to our services.
Data Protection: We implement robust security measures to protect your data from unauthorized access, disclosure, or destruction.
Data Rights: You have the right to access, rectify, or delete your personal data at any time. For requests or inquiries related to your data, please contact us on info@dulceonline.com.
3. Allergy Disclaimer & Reporting
We take allergens seriously and strive to provide clear and accurate information about our ingredients. However, please be aware that our food products are prepared in an environment where cross-contamination may occur.
Allergen Reporting: It is your responsibility to inform us of any food allergies or dietary restrictions when placing your order. We require you to report any allergens at the time of ordering by specifying them in the provided form or by notifying us directly via phone.
Allergen Disclaimer: Although we make every effort to accommodate allergy requests, we cannot guarantee that any of our products are entirely allergen-free due to the potential for cross-contact in our kitchen.
Limitation of Liability: Dulce cannot be held liable for allergic reactions if allergens are not reported at the time of ordering.
4. Terms of Service
Order Placement: Orders must be placed with accurate information. Special requests, including allergy notifications, should be made at the time of ordering.
Order Fulfillment: We aim to fulfill all orders as specified. In case of any changes or unavailability, we will contact you promptly.
Liability: Dulce will not be responsible for any loss, damage, or health issues resulting from incorrect information provided by the customer or failure to report allergens.
Privacy & Data Use: We ensure your personal information will be used strictly for order fulfillment and will never be shared with third parties without your consent, except when required by law.
5. Contact Us
If you have any questions about our terms or data protection practices, or if you need to report an allergy, please reach out to us:
Phone: 01708 764165
Email: info@dulceonline.com
By using our services, you agree to these terms and acknowledge your responsibility for communicating any special dietary needs or allergies.